Advantages of using a specific workshop software for your employees

Few sectors are currently not focused on digitization for the near future: processes are optimized, workflows are streamlined and a constant improvement in efficiency is sought.

The take-up of new digital technologies accelerated further with the arrival of the COVID-19 pandemic in March 2020, and there is no sign that the acceleration will slow down: a study carried out by BakerMcKenzie in 2020 showed that 60% of those surveyed had improved their efficiency ratios since they began their digitization processes.

The vehicle repair sector is no stranger to this movement: high technology has taken over a large space within the workshop and it is increasingly common for technicians to use portable and mobile devices during the revision process.

It is at this time that many auto repair shops turn to automotive software that organizes their daily tasks, increases employee efficiency, and enhances the customer service experience.

What advantages does a specific workshop software offer your employees?

There are many benefits of working with automotive software, such as:

• Greater efficiency in the digital interrelation of data and statistics.
• Improvement of the professional and corporate image.
• Digitization of the entire service cycle.
• Increased mobility inside and outside the workshop.

However, it does not all end there. Automotive software also offers benefits to the workshop employees themselves.

Which? The following:

• Greater productivity in each service: 

One of the priorities of any company is to ensure that its professionals are productive.

In the case of a workshop, this is achieved by monitoring the service from start to finish, leaving behind those times when the work route was created manually on paper.

Until the advent of process technology, service notes were being used, and it was common to prepare written estimates, and add repair orders and a list of parts to be replaced.

Automotive software has come to replace this very manual task: everything is digitally recorded more efficiently.

• Time saving: 

The professionals of a mechanical workshop throughout their day must deal with a series of different tasks in a reduced space of time.

They generally juggle answering call inquiries, while dealing with customers waiting at their counter.

This situation turns into a struggle that reduces efficiency and slows down service. To save time on these time-consuming tasks, garages can use the capabilities included in automotive software.

The multi-channel technology that allows technology is also a great advance for the workshop, and the perception of value with which the end customer is left is increased. “We can inform the customer through the channel he prefers (email, WhatsApp …) of everything that happens with his vehicle” explained a few months ago Ricardo Veganzones, Director of Services of Iveco Spain and Portugal, after installing CAR, our management software, at your dealerships.

From his point of view, this helps improve deadlines, positively affecting the service. “We can send him photos, and even videos, so that he can organize himself and know exactly when he will be ready at all times.”

• Controlled access: 

Automotive software has the ability to control personnel access to their specific tasks.

Therefore, the employee will only be able to view and perform functions within the permission that has been granted. This eliminates potential visual distractions and keeps the professional focused on their work.

Setting access levels based on specific roles is one of the benefits of automotive software.

• Attract qualified technicians: 

We are at a time when new workers entering the job market are highly educated, and most of them are digital natives. 

In this context, as occurs in other sectors, the fact of not having assumed a digital transformation in our workshop or dealership can lead to candidates opting for other companies before us.

The ultimate consequence is serious: wasting the opportunity to have the best employees – now and in the future. 

Although there are obviously other aspects to take into account, having a powerful workshop software will be an incentive to capture this human capital.

CAR, the ideal tool for the day-to-day life of your workshop

If you are looking for an automotive manager that streamlines your services and increases staff productivity, your solution is CAR. Our multi-brand system suitable for all vehicle models includes, among others, the following features:

• Worksheets: digital management of receptions, extensions, estimates and worksheets.
• Administration: customers and license plates, offers, kits, tires, checklists, videos and service advisors.
• Configurations: e-mail, printers, legal texts and programmed notices.
• Calendar: creation and preparation of appointments.
• Voice recordings: record of performances by voice recorder.

With these functions you can optimize the management of your workshop, as well as streamline the work of your technicians. Try our demo and discover the rest of CAR’s features.