Dealers, workshop networks, small businesses: the benefits of CAR for each business model in the automotive sector

Controlling concepts such as the number of workshop steps, the average repair time or even the billable hours is essential in a dealership or repair service. 

Hence, at the moment, digitizing a mechanical workshop is key to being competitive in a sector that faces a future full of changes. 

 In this line, Cloud Active Reception, the 360º solution by Inforserveis is the answer you are looking for: a tool that accompanies you by improving the management processes and that integrates, in the same app, all the monitoring of the company.

360º Digital Layer: the most complete global solution in the automotive sector

Cloud Active Reception, CAR, is an advanced cloud system designed to optimize the entire service and customer service cycle of workshops and dealers in a digital way. 

It is a management tool especially designed for companies in the automotive aftermarket. It is the result of more than thirty years of experience that makes us understand in detail the care model of workshops and dealers in all its phases. 

The arrival of online tools in recent decades meant that many companies were gradually digitizing their business model. 

However, this assumption of technology has meant that, unfortunately, many companies have adopted applications that are difficult to integrate in their daily work. 

That’s where CAR was born, being able to avoid incompatibilities and lack of support: no matter the size of the company, CAR offers complete solutions that facilitate processes and allow workshops to be more competitive.

CAR for mechanical workshops

It does not matter if we are talking about an SME, a private workshop or a network of workshops. CAR can be customized for each business structure, among other advantages such as: 

• Management of Reparation Orders. 
• Coordination between employees and productivity improvement in each service. 
• Automation of the inventory replenishment process. 
• Control and preparation of budgets. 
• Provision of spare parts and vehicle components. 

In addition, the usage of CAR’s digital layer does not require a long, tedious nor complicated implementation process. In fact it can actually be done in five days, as our CEO, Pau Barca Coll, explained during a talk at the last Faconauto Congress.

CAR’s main features for dealers

Dealers, including multi-brand, can benefit from the installation of CAR to achieve some improvements such as: 

• Management of different business departments in a centralized manner. 
• Control of car’s sales cycles. 
• Centralization of detailed vehicle information: owner, year of purchase, license plate number, financing, etc. 
• Stock status knowledge to order vehicles at the most convenient time. 
• Control of customer files and commercial tracking. 
• Deferred sales. Notices to resume deferred sales.

CAR’s advantages for automotive groups 

Among the many advantages that automotive groups can benefit from by using CAR we can find the following: 

• Storage of a large variety of items. 
• Space optimization. Management of different location types and sizes. 
• Optimization of the time devoted to each phase of the process. Service of as many orders as possible in the shortest time. 
• Control of resources.

CAR facilities for major brands in the sector

In 2019, IVECO became aware of their need to digitize its relationship with dealers. Since then, it has ensured that 28% of its dealers, who account for 75% of the total fleet, work in a coordinated and connected manner. 

Jorge Veganzones, Director of Services of IVECO Spain and Portugal, explained last June: “All the people in the workshop today are connected, receptionists, mechanics, the workshop manager, people who deliver vehicles…”

 What is the biggest advantage for the brand? He even gave the answer: “We know and we can inform customers through their preferred channel (email, SMS, Whatsapp) of everything going on with their vehicles, being able to send them photos and even videos so they can optimise their time and know at all times when the vehicles will be ready.” 

In the words of our CEO, this means an increase in the brand’s perception of value. “It provides a greater service”, which results in “a service plus that is transferred to the final customer”. 

In addition, major brands in the automotive sector when installing CAR can enjoy: 

• Versatility and integration with other systems. 
• Agility: increased productivity. 
• Cost reduction across the supply chain through data and statistical analysis. 
• Improved inventory management. 

Would you like to follow the steps of IVECO or SEAT and have the most advanced software out in the market? 

CAR improves your company’s performance, simplifies processes, facilitates costs’ calculations, and it ultimately offers better customer service. 

Request a DEMO and let’s talk!